Last Updated: September 20, 2026

At GrowUptick Academy, we are committed to providing quality online courses, learning resources, and educational support. Since our products are primarily digital educational services, our refund policy is designed to be clear and fair to all learners.

1. Course Enrollment

When you purchase a course from GrowUptick Academy, you receive access to digital educational content, including videos, course materials, assignments, resources, and other learning materials.

Because digital content can be accessed immediately after purchase, all purchases are generally non-refundable once course access has been provided or the course content has been accessed.

2. Refund Eligibility

A refund may be considered in exceptional circumstances, such as:

  • Duplicate payment made for the same course.
  • Payment was deducted but course access was not provided due to a technical issue.
  • A technical problem on our platform prevents you from accessing the purchased course and we are unable to resolve the issue.
  • An incorrect amount was charged due to a technical or payment-processing error.

Refund requests must be submitted within 7 days of the original purchase.

3. Non-Refundable Situations

Refunds generally will not be provided when:

  • You have already accessed or downloaded substantial course content.
  • You purchased a course by mistake.
  • You changed your mind after purchasing the course.
  • You did not complete the course.
  • You were unable to attend live classes due to personal reasons.
  • You purchased the course but did not use the available learning materials.
  • You failed to meet your personal learning or income expectations.

4. Technical Problems

If you experience problems accessing a course after payment, please contact our support team.

We will first try to resolve the technical issue and restore your course access. If the issue cannot reasonably be resolved, your refund request may be reviewed.

5. Refund Request Process

To request a refund, contact us with:

  • Full Name
  • Email Address or Phone Number used for enrollment
  • Course Name
  • Order/Transaction ID
  • Date of Payment
  • Reason for the refund request
  • Relevant payment screenshot or proof, if applicable

Email: support@growuptick.com

Our team will review your request and respond within 3–7 business days.

6. Approved Refunds

If your refund request is approved, the refund will normally be processed through the same payment method used for the original transaction, where technically possible.

The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.

7. bKash, Nagad and Other Payments

For payments made through mobile financial services or other third-party payment providers, GrowUptick Academy may require valid transaction information before processing a refund.

Any processing time imposed by the payment provider is outside our direct control.

8. Course Transfers

Instead of a refund, GrowUptick Academy may, at its discretion, offer a course transfer or replacement course in certain circumstances.

Any such transfer will be considered on a case-by-case basis.

9. Promotional and Discounted Purchases

Courses purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional terms.

Unless otherwise stated during the promotion, discounted purchases follow the same refund policy described above.

10. Changes to This Policy

GrowUptick Academy reserves the right to update or modify this Refund and Returns Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

11. Contact Us

If you have questions regarding this Refund and Returns Policy, please contact us:

GrowUptick Academy
🌐 Website: growuptick.com
📧 Email: support@growuptick.com
📍 Bangladesh